(Note: This review was from 2012 and taken from my old blog. Portions of this review have been modified and updated to reflect changes at the hotel.)
My wife and I are big fans of Disneyland and all things Disney. We love going to the park and collecting souvenirs, and we’re raising our daughter, Cara, with those same “values.” We’ve taken her to Disneyland two years in a row, and she’s always asking us to go back. This particular trip to Disneyland in 2012 B.C. (Before Cara) was memorable because this was when we found out we were going to be parents! Our home for this trip was the Hyatt Regency Orange County.
Arrival and Check-in
We arrived at the hotel a little after 9pm. I pulled up to the valet area and I was instantly greeted by one of the valet drivers. I explained that I was checking-in and asked if I could leave the car for a few minutes. It wasn’t a problem and I headed inside.
It was really dark and dim in the lobby at this hour, but there was music playing so it kind of created a lounge atmosphere. I hadn’t really expected that but it was different and I liked it. What makes this lobby unique is the all-glass wall that lets in tons of natural light throughout the day.
There wasn’t much of a line for check-in so I was helped immediately. Check-in went smoothly. My Hyatt Gold Passport Diamond amenity was offered to me and I was informed that I received a complimentary upgrade to a 1-bedroom King suite. However, I had already used a confirmed suite upgrade. It was a nice gesture, nonetheless.
Before I headed up to the room, I was planning on stopping by the Business Center to print out my Disneyland tickets that had been emailed to me. I went back to the front desk to ask how much it would cost to print the tickets and I was told that the concierge could help me out with that at no additional cost. The concierge happily obliged and after I forwarded the email to her from my phone, she printed out the tickets on the spot. It was a small gesture but a big plus in my eyes.
There are two towers in this hotel; North and South. There are also two pools that are located near their respective tower. I was given a room on the 4th floor, which was a little lower than I would have liked but no problem. The elevators were pretty quick in both wait time and travel time.
The one bedroom suite has a similar layout to an Embassy Suites hotel room. You enter into the living room, the bathroom is located just outside the door of the bedroom and there is a fridge and microwave located in a bookcase-like piece of furniture. The living room had kind of a bland feel to me. There was wall art and accent pillows that attempted to give some color to the room but it didn’t work too well for me.
Our room overlooked the lobby. Apologies for not having a photo of the bedroom. The only one I can find is one that we took after waking up.
The Hyatt Regency Orange County actually has a variety of suites available, most notably the Kids Suite and VIP Family Suite.
- Kid’s Suite – A 375 sq. ft. room featuring a room with bunk beds for the kids and an adjoining bedroom for the adults.
- VIP Family Suite – A 2-bedroom/2-bathroom 700 sq. ft. suite with living room and separate rooms for the kids and adults. The kids room also has bunk beds.
I woke up early the next morning to grab breakfast at TusCa, the hotel restaurant, before catching the hotel shuttle to Disneyland. I had the buffet each day and it was very tasty. It consisted of your standard breakfast buffet items, like scrambled eggs, breakfast meat and potatoes, etc. There is an omelette station but I didn’t try it. As good as the breakfast was, the service was even better. I was addressed by name by everyone that helped us. Drinks were promptly refilled and all of our requests were handled quickly.
Parking and Disneyland Shuttle
Parking at the hotel now costs $27/day, whether it’s for self-parking or valet. This is pretty expensive. The Hyatt Place Anaheim Resort/Convention Center, which is actually closer to Disneyland, only charges $16/night. When I was here in 2012, it was either $15 /day for self-parking or $21/day for valet.
The hotel’s private Disneyland shuttle was a very useful feature, especially since you’re not making constant stops like the Anaheim Resort Transit (ART) system. You can purchase your tickets at the front desk at anytime.The shuttle costs $5 per adult and $2 per child, and tickets are good for round trip travel to and from Disneyland for the entire day. The shuttles to Disneyland leave the hotel at 15 and 45 past the hour. The first shuttle of the day will get you to Disneyland before the park opens. The shuttle takes you directly to the Disneyland Main Transportation Center, which is the hub for all of the local shuttles and buses to drop off passengers. The numbered station where you get dropped off is where you’ll get picked up.
The shuttles returning to the hotel leave at the half hour mark and the hourly mark (30 & 00). The last shuttle back to the hotel leaves approximately one hour after the park closes. When I was waiting for the last shuttle back to the hotel, there was a fairly large group of people and not a lot of order. People who arrived just minutes before the shuttle arrived were getting in position to enter the shuttle before the people who had been there for over 10 minutes. I wondered how all of us would fit on the shuttle. That question was answered quickly when a second Hyatt shuttle arrived. Good planning on Hyatt’s part.
This is actually one of the furthest hotels from Disneyland so if you were thinking about walking and saving a few bucks, it’s not a realistic option. There are a number of chain restaurants in the immediate vicinity, as well as a Target. That’s convenient in case you need to pick up any last minute travel items.
The parking cost is the only real negative, especially with neighboring hotels being almost half the cost. Overall, it’s a great hotel that is also very popular among the TripAdvisor community. From my experience staying at other hotels in the Disneyland area, this is one of the hotels that goes out of its way to really make it a personal and family friendly experience. The service really makes you feel like a valued guest.